Terms of service

 

SHIPPING TO BUSINESS ADDRESSES IS RISKY!!

If your place of business is not open from 7 am until at least 8 pm, or has restrictions on limited personnel entry- we would NOT advise to use it as your shipping address. FedEx and GSO will not leave a package at a CLOSED business with no real person present. Closed for lunch, closed for the day are both hassles in delivering a perishable package, and will not be left. We will not reship packages at our expense for closed businesses.

We plan, process, and ship orders at the time they are received, therefore, changes made to orders after they are placed, are not always a guarantee. 

 

Pickup Contact 

If you select in-store pickup, you may designate a third party to pick up your order. You must provide the name of the third party. Happee Dawg will not responsible for actions taken by the third party once your item(s) have been picked up.

Refund policy:

 

Orders cannot be canceled after 1 business day, if a cancellation is requested after 1 business day, and it is approved, store credit will be issued minus a $15.00 restocking fee. Business days do not include Saturdays, Sundays, or US Holidays.

If you request to cancel on a weekend and we are closed, the order will continue to process, regardless of a cancellation. 

If you receive a damaged package, please contact us within 30 minutes of the delivery, so we can obtain all current information for a claim. 

If you believe there is a batch issue with your products and are unsatisfied with the quality, the physical product may be returned in person or picked up by us to investigate, prior to any refunds of original payment. Without receiving the physical product either by mail or in person, no refunds or store credit will be issued.

If you contact us with an order concern after the same business day of receiving the order, we may issue store credit on a case-by-case basis. There will not be an option for reshipments or refunds if problems are reported after the day of delivery. So that your claim is processed promptly, please provide us with pictures of your damaged or defected items. If you do not provide pictures of your claim we will investigate the issue by video, shipping details, and copy of packing slip to render a decision.

We do not refund or reship stolen orders. We do not refund / reship, based on physical dissatisfaction. This includes inconsistent product color, texture or packaging. No exceptions. If there is a claim of possible contamination or perished product, we will pick the product up from your home and send you a refund after our investigation. We take quality control very seriously and take all necessary steps of investigating product concerns. The process can take up to 2-3 weeks, in some cases, to be completely resolved. 

All order concerns should be emailed to info@happeedawg.com or phoned to (626)265-1823. *******Social media reps do not always have access to customer order history or private order information as we do not allow 3rd party access for the protection of our customers. Social media order complaints may or may not be answered. 

 

Shipping:

We have an order minimum of 15 lbs for FROZEN product - home delivery. We reserve the right to cancel any order and issue a gift card if we believe items will perish.  

Any shipments that did not arrive as scheduled will be investigated prior to re-shipping. The investigation can take-up 5 business days.

Returning undelivered shipments or re-routing to a different address( not on the original order) will result in denial of the reshipment.

***Any changes made to the scheduled delivery once the package is shipped, we will not be responsible for.

******Please include all important details of your address including : gate codes, Apt/Ste numbers and any special requirements. It’s important to understand any discrepancies on the address will result in failure  or delays of shipments. These failures will not be covered by Happee Dawg.  

 

Items may arrive to you Partially thawed /defrosted depending on  weight of the box or time of delivery, as long as the product is cold, it is safe to freeze and re-feed.  

Discount coupons

 You are not permitted to use multiple emails to abuse promo code discounts. If at any time, you are caught doing so, those privileges will be blocked.

 You are not permitted to  provide user individual discounts to friends of family members.  If at any time, you are caught doing so, discount code will be terminated.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to sell products we personally manufacture as well as other brands we trust. 

ERRORS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, policies, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Terms of Service.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 2 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 

OUR PRIVACY POLICY: We do not use any of your personal information without your permission. No information will be used for any reason other than to process your order and communicate with you regarding and questions or concerns about our products or services. No information you input on our site will be available to any third party affiliates.